Returns and Refunds Policy for PrintStore.Mindcraftz.com

Effective Date: 14-1-2025

At PrintStore.Mindcraftz.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This Returns and Refunds Policy explains the terms under which returns and refunds are handled.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase or receipt must be provided.
• Returns must be initiated within 7 days of receiving the item.

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Custom or personalized products.
• Items marked as “Final Sale.”
• Digital downloads or services.
• Damaged or altered products (unless damaged during shipping).

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us at jijiratheesh@mindcraftz.com with the following details:
   • Order number.
   • Reason for return.
   • Photos of the product (if applicable).
2. Our team will review your request and provide a return authorization if applicable.
3. Ship the item to the address provided in the return authorization email. Please ensure the package is securely packed to avoid damage during transit.

Note: Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refund Method: Refunds will be processed to your original payment method.
• Refund Timeline: Please allow up to 7 business days for the refund to appear in your account.
• Partial Refunds: Items returned in a non-original condition or missing parts may be eligible for a partial refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at jijiratheesh@mindcraftz.com.

6. Damaged or Defective Items

If your item arrives damaged or defective:

1. Contact us within 48 hours of receiving the item.
2. Provide photos of the damaged/defective product and packaging.
3. We will arrange a replacement or refund based on your preference.

7. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account or credit card statement.
2. Contact your bank or credit card company; it may take some time before the refund is officially posted.
3. If you’ve done all of this and still haven’t received your refund, contact us at jijiratheesh@mindcraftz.com.

8. Contact Us

For any questions or concerns about returns and refunds, please reach out to us:

Email: jijiratheesh@mindcraftz.com
Phone: 8310904269

Thank you for shopping with PrintStore.Mindcraftz.com. We value your trust and are committed to ensuring a seamless shopping experience.